[FAQ] Regarding Premium Seats for YESUNG 10TH ANNIVERSARY TOUR "ABOUT THE THINGS WE CALLED ORDINARY" in JAPAN
Q. What is a Premium Seat?
A. These are premium seats that come with exclusive perks.
E.L.F-JAPAN They are upgrades from all reserved seats purchased during the earliest presale or the second presale at E.L.F-JAPAN.
☆Perks☆
Benefit 1: Guaranteed seats in the front rows of the arena
Benefit 2: Includes an original item (available for pickup on the day of the event only; cannot be shipped later)
Q. How much do the Premium Seats cost?
A. The price is 24,800 yen (tax included).
Premium Seats are available only to E.L.F-JAPAN members who were selected and have paid for “All-Reserved Seats” during the “Fastest Pre-sale” at E.L.F-JAPAN or the “Second Pre-sale” at E.L.F-JAPAN. These members may apply for an upgrade to Premium Seats at a later date via the by drawing lots application portal.
Upgrades are available from the “All Reserved Seats” price of 14,800 yen (tax included). If you apply for and are selected during the upgrade registration period at by drawing lots, you will be charged a difference of 10,000 yen (tax included) per ticket.
Please note that credit cards are the only accepted payment method for the upgrade registration at by drawing lots.
Details on how to apply for the upgrade via by drawing lots will be announced at a later date.
Q. When can I apply to upgrade from general admission to a premium seat?
A. We will provide details on the official SUPER JUNIOR website and the fan club site as soon as they are finalized.
Q. I am not a member of E.L.F-JAPAN. Can I still upgrade to a Premium Seat?
A. Only E.L.F-JAPAN members who were selected for “Reserved Seating” and completed payment during the E.L.F-JAPAN Fastest Pre-sale or the E.L.F-JAPAN Second Pre-sale will be eligible to apply for the Premium Seat upgrade at a later date via by drawing lots.
If you wish to upgrade, please apply for “All Reserved Seats” during the “Fastest Early Bird” period at E.L.F-JAPAN or the “Second Early Bird” period at E.L.F-JAPAN.
However, your companions do not need to be E.L.F-JAPAN members.
Even if your companion is not a E.L.F-JAPAN member, as long as the applicant is a E.L.F-JAPAN member, you can apply for a combined upgrade for both yourself and your non-member companion through the by drawing lots registration portal.
*Please note that this offer is available only to members who hold valid membership status as of the end of the by drawing lots upgrade application period. If your membership is nearing its expiration date, please be sure to complete the renewal process in a timely manner. Please be aware that if your membership has expired, you will not be eligible for the by drawing lots offer even if you rejoin.
*Renewal is available from 60 days before your membership expires until 30 days after it expires.
Please note that while you can purchase a membership as a “renewal” up to 30 days after your membership expires, we cannot retroactively provide services for the period between the expiration date and the date of purchase.
Q. I purchased four reserved seats through the “E.L.F-JAPAN” early bird sale. Can I upgrade just one of them to a Premium Seat?
A. For the “by drawing lots” upgrade registration, you can only apply for the number of tickets purchased during the “E.L.F-JAPAN” Fastest Early Bird and “E.L.F-JAPAN” Second Early Bird sales.
You cannot upgrade only a portion of your tickets.
Q. I don’t have a smartphone. Can I still upgrade to a Premium Seat?
A. Since tickets for this performance are delivered via the smartphone-only app “AnyPASS,” those without a smartphone cannot upgrade to Premium Seats.
In addition, since your companions must also receive their tickets via the “AnyPASS” app, they will need a smartphone as well.
E.L.F-JAPAN Only those who own one smartphone per person—for the number of tickets won and paid for during the Fastest Pre-sale and the E.L.F-JAPAN Second Pre-sale—are eligible to apply.
Q. I use a wheelchair. Can I upgrade to a Premium Seat?
A. You may apply for the upgrade at the by drawing lots reception desk.
If your application is successful, you may view the performance from a “Premium Seat” after confirming your seat assignment; however, due to limited space, you will need to transfer from your wheelchair to the designated seat to watch the performance.
Any companions for whom you purchased tickets together may also watch the event from the same area.
Please note that “Premium Seats” are not assigned seating.
Seat changes cannot be made after the performance begins.
If the organizer determines that viewing from the “Premium Seats” is difficult,
we may direct you to the wheelchair-accessible area. We appreciate your understanding.
If you wish to attend the performance in a wheelchair, please notify the performance inquiry desk after your e-ticket (AnyPASS) has been issued.
Q. How many “Premium Seats” are available for sale?
A. We apologize, but we cannot disclose the number of tickets available for sale.
A. These are premium seats that come with exclusive perks.
E.L.F-JAPAN They are upgrades from all reserved seats purchased during the earliest presale or the second presale at E.L.F-JAPAN.
☆Perks☆
Benefit 1: Guaranteed seats in the front rows of the arena
Benefit 2: Includes an original item (available for pickup on the day of the event only; cannot be shipped later)
Q. How much do the Premium Seats cost?
A. The price is 24,800 yen (tax included).
Premium Seats are available only to E.L.F-JAPAN members who were selected and have paid for “All-Reserved Seats” during the “Fastest Pre-sale” at E.L.F-JAPAN or the “Second Pre-sale” at E.L.F-JAPAN. These members may apply for an upgrade to Premium Seats at a later date via the by drawing lots application portal.
Upgrades are available from the “All Reserved Seats” price of 14,800 yen (tax included). If you apply for and are selected during the upgrade registration period at by drawing lots, you will be charged a difference of 10,000 yen (tax included) per ticket.
Please note that credit cards are the only accepted payment method for the upgrade registration at by drawing lots.
Details on how to apply for the upgrade via by drawing lots will be announced at a later date.
Q. When can I apply to upgrade from general admission to a premium seat?
A. We will provide details on the official SUPER JUNIOR website and the fan club site as soon as they are finalized.
Q. I am not a member of E.L.F-JAPAN. Can I still upgrade to a Premium Seat?
A. Only E.L.F-JAPAN members who were selected for “Reserved Seating” and completed payment during the E.L.F-JAPAN Fastest Pre-sale or the E.L.F-JAPAN Second Pre-sale will be eligible to apply for the Premium Seat upgrade at a later date via by drawing lots.
If you wish to upgrade, please apply for “All Reserved Seats” during the “Fastest Early Bird” period at E.L.F-JAPAN or the “Second Early Bird” period at E.L.F-JAPAN.
However, your companions do not need to be E.L.F-JAPAN members.
Even if your companion is not a E.L.F-JAPAN member, as long as the applicant is a E.L.F-JAPAN member, you can apply for a combined upgrade for both yourself and your non-member companion through the by drawing lots registration portal.
*Please note that this offer is available only to members who hold valid membership status as of the end of the by drawing lots upgrade application period. If your membership is nearing its expiration date, please be sure to complete the renewal process in a timely manner. Please be aware that if your membership has expired, you will not be eligible for the by drawing lots offer even if you rejoin.
*Renewal is available from 60 days before your membership expires until 30 days after it expires.
Please note that while you can purchase a membership as a “renewal” up to 30 days after your membership expires, we cannot retroactively provide services for the period between the expiration date and the date of purchase.
Q. I purchased four reserved seats through the “E.L.F-JAPAN” early bird sale. Can I upgrade just one of them to a Premium Seat?
A. For the “by drawing lots” upgrade registration, you can only apply for the number of tickets purchased during the “E.L.F-JAPAN” Fastest Early Bird and “E.L.F-JAPAN” Second Early Bird sales.
You cannot upgrade only a portion of your tickets.
Q. I don’t have a smartphone. Can I still upgrade to a Premium Seat?
A. Since tickets for this performance are delivered via the smartphone-only app “AnyPASS,” those without a smartphone cannot upgrade to Premium Seats.
In addition, since your companions must also receive their tickets via the “AnyPASS” app, they will need a smartphone as well.
E.L.F-JAPAN Only those who own one smartphone per person—for the number of tickets won and paid for during the Fastest Pre-sale and the E.L.F-JAPAN Second Pre-sale—are eligible to apply.
Q. I use a wheelchair. Can I upgrade to a Premium Seat?
A. You may apply for the upgrade at the by drawing lots reception desk.
If your application is successful, you may view the performance from a “Premium Seat” after confirming your seat assignment; however, due to limited space, you will need to transfer from your wheelchair to the designated seat to watch the performance.
Any companions for whom you purchased tickets together may also watch the event from the same area.
Please note that “Premium Seats” are not assigned seating.
Seat changes cannot be made after the performance begins.
If the organizer determines that viewing from the “Premium Seats” is difficult,
we may direct you to the wheelchair-accessible area. We appreciate your understanding.
If you wish to attend the performance in a wheelchair, please notify the performance inquiry desk after your e-ticket (AnyPASS) has been issued.
Q. How many “Premium Seats” are available for sale?
A. We apologize, but we cannot disclose the number of tickets available for sale.